Shipping policy
Shipping Policy
Thank you for shopping with The Fashion Store. We handcraft and ship each order with care. Please read our shipping policy carefully before placing your order.
Shipping Locations
We currently ship to the following regions:
- 🇺🇸 United States
- 🇫🇷 France
- 🇪🇺 All EU countries
- 🇬🇧 United Kingdom
- Other international locations (based on request)
Order Processing Time
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Custom products (e.g., strass lingerie with names) take 3–7 business days to be handmade and prepared.
- Ready-to-ship products dispatch within 2–3 business days.
Please note: We do not process or ship orders on weekends or holidays.
Estimated Delivery Times
DestinationStandard ShippingExpress ShippingUSA , UK6–12 business days3–6 business daysFrance & EU6–12 business days3–6 business daysInternational6–15 business days4–8 business days
Delivery times are estimates and may vary due to customs, weather, or courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method. We offer:
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Standard tracked shipping
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Express shipping (where available)
Shipping is free on orders above $75 (USA/France/EU only).
Tracking Information
All orders come with tracking numbers once dispatched. You’ll receive an email with tracking details.
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Incorrect Address or Delivery Issues
- Please double-check your shipping address at checkout.
- We are not responsible for delays or losses due to incorrect/incomplete addresses.
- If a package is returned to us, reshipping costs will be the customer’s responsibility.
Customs & Duties (Outside EU)
Orders delivered outside the EU (e.g., UK or US) may be subject to local taxes, customs, or import duties. These charges are not included in our prices and are the buyer’s responsibility.
Lost or Stolen Packages
Once an order is marked “delivered” by the courier, we are not liable for theft, damage, or loss. Please contact your local postal service for support.